Return Policy

Deciding which ukulele to buy can be tough. Of course we try to help you out by not just carrying any and every uke out there. We have narrowed your selection to the best value in each price range. After you decide on an ukulele and put in your order it will go to our setup department and either we will first approve it and then make adjustments so that it plays and looks better. The criteria we use is determined by the price range, but even the least expensive ukulele goes through this process.

When you get your ukulele, you have 7 days from the time it arrives to you to notify us that you would like to return it. You will receive a full refund but will be responsible for return shipping cost. The easiest and cheapest way to go about this is to let us know you would like to return or exchange it and we will email you a return label. You print it out, pack it in the original box to safely ship, and drop it off at your nearest shipping location. The Post Office is usually cheapest. If you decided on a different ukulele then we can subtract or add the difference and either credit back the money to your account, or bill you the difference. Otherwise a full refund will be put back to the account it came from. NOTE: If you get strap buttons or a pickup installed a 10% restocking fee will be deducted from the refund.

If you think your ukulele was damaged in shipping notify us right away so we can file a claim with the shipper. Please keep the original packaging available for inspection. We will try our best to accommodate you with a new instrument right away when possible.

If you received a defective instrument (not due to shipping) then we will send a return label and when we receive the return we can determine if the ukulele is defective. If so, we will either replace at no charge or credit in full including shipping, whichever option you would like. Ultimately we want you to be happy and get a better uke than any other store offers.

Even though we may not always be the cheapest option out there, we put a lot of time and effort into helping you by improving the quality of the instruments we ship you. This is why we truly believe we are giving the best value in the ukulele market. Even though we reject many instruments, and go through an extensive setup, you must realize that these are all hand made by humans and there is very rarely an instrument that you could not find an imperfection with if examined closely enough. We also consider the price range of the instrument and hope you can also have reasonable expectations. Our goal is to give you the best ukulele you will find in each price range, an instrument that you can love for many years. We send many ukes around the world every day and have thousands of satisfied customers. We feel confident that we can meet or exceed your desire for a quality instrument and a hassle free experience.


Andrew Kitakis - Owner - - Haleiwa Store - (808)622-8000 - Cell (808)781-9168

Joel Blechinger  -Setup Manager - - HMS setup shop - (808)783-3588

Zachary Shimizu - Shipping Manager  - - HMS setup shop - (808)783-3696