Return Policy

Deciding which ukulele to buy can be tough. Of course we try to help you out by carefully selecting the instruments we choose to carry. We have narrowed your selection to the best value in each price range. After you decide on an ukulele and place your order, your order will be processed, your ukulele pulled for set-up and it will go into the queue for our signature full-set up. It full set-up, the technicians will fine tune and improve the instrument from its factory condition. They will also take time to assess any possible blemishes or concerns discovered upon set-up, and will contact upon discovery. The criteria we use is determined by the price range, but even the least expensive ukulele goes through the same processes.

When you receive your ukulele, you have 7 days from the time it arrives to you to notify us that you would like to return it. You will receive a full refund but will be responsible for return shipping cost. The easiest and most affordable way to go about this is to email Veronica to request a return or exchange. Note: as long as your initial request (email or voicemail) is within the 7 day period, your return will be honored regardless of how immediate our response. We will send you a link to our return form and will email you a return label. Then, you will print it out, pack it in the original box with sufficient padding to safely ship (refill humidifier if need be), and drop it off at your nearest shipping location depending on the return shipper. If you decide upon a new ukulele, methods of exchanges can be discussed via email as well. Once your ukulele has made it back to our warehouse, allow for 1-2 business days (Monday-Friday) for your refund to be processed. NOTE: If you have had strap buttons or a pickup installed, a 10% restocking fee will be deducted from the refund.

If you think your ukulele was damaged in shipping notify us right away so we can file a claim with the shipper. Please keep the original packaging available for inspection and take photos of how it was received. We will try our best to accommodate you with a new instrument right away when possible.

If you received a defective instrument (not due to shipping) then we will send a return label and when we receive the return we can determine if the ukulele is defective. If so, we will either replace at no charge or credit in full including shipping, whichever option you would like. Ultimately we want you to be happy and get a better uke than any other store offers.

We put a lot of time and effort into helping you, by improving the quality of the instruments we ship you. This is why we truly believe we are giving the best value in the ukulele market. Even though we reject many instruments, and go through an extensive setup, you must realize that these are all {hand made} by humans and there is very rarely an instrument that you could not find an imperfection with if examined closely enough. We also consider the price range of the instrument and hope you can also have reasonable expectations. Our goal is to give you the best ukulele you will find in each price range, an instrument that you can love for many years. We send many ukes around the world every day and have thousands of satisfied customers. We feel confident that we can meet or exceed your desire for a quality instrument and a hassle free experience.

Aloha,

Andrew Kitakis - Owner - andrew@theukulelesite.com - Haleiwa Store - (808)622-8000 - Cell (808)781-9168

Joel Blechinger  -Setup Manager -  joel@theukulelesite.com - HMS setup shop - (808)783-3588

Veronica Suchy - Shipping Manager  - veronica@theukulelesite.com - HMS setup shop - (808)783-3696

Corey Fujimoto - Sales Manager - corey@theukulelesite.com - Floating all locations