Our Customer Service

For us here at The Ukulele Site, customer service starts by genuinely caring about people. Our goal is to benefit our customers, local and across the world. We do this with education, high value products, and unwavering honesty with our customer advice. Hopefully we will be able to help you have fun and even find a bit of soul satisfaction from this amazing little instrument (if you have not already).

We always try our best, and we have an organized system for efficiency. But, once in a great while, we make a mistake. Or sometimes technologies fail us. But with any situation that is less than ideal,  we aim for solutions that will make you happy, and hopefully that is possible.

Thank you so much for taking the time to look through the site. Please feel free to call or email with questions, comments, or requests. Click here for our Return Policy.

Aloha, Andrew Kitakis

Founder of Hawaii Music Supply
Former Ko’olau Ukulele Co. Luthier

For any questions regarding your order:

email: zach@theukulelesite.com

phone: (808)622-8000 Monday thru Friday 11:00AM to 6:00PM HST

 

For any question regarding shipment times or Tracking your order please email our shipping department directly at:

email: zach@theukulelesite.com

phone: (808)783-3696 Monday thru Friday 8:00AM to 3:00PM HST

 

For any technical questions regarding your ukulele setup or specifications call Joel directly at:

email: joel@theukulelesite.com

phone: (808)783-3588 Monday thru Friday 8:00AM to 3:00PM HST