Review Details

Pono Acacia Tenor Gloss Deluxe (ATD 5025)

Product Rating:

Product Review (submitted on February 6, 2017):

I have been playing a cheap laminate soprano ukelele for a year. It has given me huge enjoyment but I decided it was time to upgrade. After listening to so many of the excellent demos on the ukelele side I decided to get the Pono acacia deluxe. Andrew recommended some strings for the sound I was looking for and advised the low G stringing which I was a bit apprehensive about but sounds wonderful. This uke looks really beautiful and sounds warm and rich. The set up seems perfect to me.
However the most important part of this review is praise for the excellent customer service. I needed the ukelele by a specific date. Due to a small communication error it was getting a bit touch and go as to whether it would be in time and I contacted Joel. There were no excuses, just a genuine apology and thereafter he could not have gone further out of his way to make sure that everything worked out. The ukelele arrived in perfect condition and in time and Joel made everything right and the communication was excellent. I felt I was in really trustworthy hands and would not hesitate to use the Ukelele Sitein the future. In fact I'm already eyeing up a new soprano!
Thanks for saving the day and the great set up. I'm loving it.